Messed up my CV Strat pickup swap - help

[Commodore 64]

Send Jay the bill.

 

[Duffy]

Noiseless

I agree with Commodore. You might want to take a close up picture of the bill with your digital camera and upload it to your computer, attach it to an email to Jay and send him a note stating what the place had to do and why. You might want to give him their phone number as well. Possibly explain that you didn't contact him because you thought it was an improper installation problem and only the pro's found out that it was a pickup mislabeling problem.

You might get a credit for the full amount. How were you to suspect that sending them back for a new set would fix the problem?

Good luck with whatever you decide to do.

 

[duhvoodooman]

+1. When you incur extra cost because of their error, they should make it right. Though it's doubtful that they would cover your cost beyond what you paid for the pickup set. Jay should also know because my guess is that you are NOT the only customer who has received this mixup. Such errors are more often systematic than random. He could have dozens or even hundreds of mislabeled sets.

I'm also personally embarrassed that I didn't think of this possibility, because I had the same basic issue happen with one of the GFS Xaviere Strat copies--it came with the bridge and middle pickups swapped, so it wasn't hum-cancelling in the neck-middle switch position. But these were regular single coils, so I didn't run into the more severe problem that you encountered with the Neovins. So my apologies for not being more astute in recognizing and suggesting that possibility....

 

[Commodore 64]

DVM, go sit in the corner for 5 minutes and reflect on your transgression.

 

[marnold]

From what you described, I wouldn't have guessed the pickup switch either. That definitely was _a_ problem, but there was certainly another one (or more). Switching the pickups wouldn't make one dead, for example.

 

[progrmr]

yea, I'm not going to hit Guitar Fetish up for the bill - granted it was caused by them but really I expect to have pickups professionally installed anyway.

I got two great sets of pickups from them (GFS Mean 90's and these) but for my next pickups I'm going with the hand wound from my luthier - gonna put those in my Delta King even though they will cost more than the guitar did! I just really like the feel of it so it's worth investing in.

 

[otaypanky]

They might appreciate being contacted about the mislabeling. You don't necessarily have to ask for compensation, they may offer. They may just be grateful to know about it and it would let them check on current stock before sending it out, thereby avoiding other customers going through the same thing ~

 

[progrmr]

That's a great point - I just emailed them so hopefully the will take some action to prevent creating other frustrated fretters

 

[ZMAN]

That's a great point - I just emailed them so hopefully the will take some action to prevent creating other frustrated fretters

I doubt it!